Ghost Nest is a business dedicated to giving consumers the power to customize interior home hardware and accessories (like knobs). You can use the Dreamerator to make custom pieces, or choose designs already premade in the Gallery Space.
Ghost Nest is optimized to run in the latest versions of Firefox, Safari, and Google Chrome. If you don’t have one of the above mentioned browsers, please download the latest version of one of them at their respective websites.
The Dreamerator is the customization area of Ghost Nest that allows you to create your own personalized products. In the Dreamerator, you can choose the product you would like to customize, personalize the product (e.g. custom image, text, background color, etc), preview the product in 3D, and then purchase it or submit it to the Gallery Space or both.
The Gallery Space is the community powered design area of Ghost Nest. The Gallery Space hosts all of the community created content, which everyone can peruse and purchase. The Gallery Space will showcase the most popular designs, editor’s selections, and all of the designs ever submitted to the Gallery Space. Users can click on each design to see more information about the individual who created it. Users can also browse through other designs that the artist created, or even leave comments about designs the user finds interesting.
The Featured Artists is the area of Ghost Nest that celebrates some of the amazingly talented artists and designers who have created products on Ghost Nest. We will continually update this section, but there will always be three artists featured in this area. Users can click the individual artist’s profile to see more information about them, as well as other designs that they have created.
The editors of Ghost Nest will handpick artists and designers who have exemplified creativity, uniqueness, and a distinctive style. Users are encouraged to submit designs and interact with the community to increase their chances of becoming a featured artist.
Our products use different materials, and can vary from high quality polycarbonate to machined aluminum. No matter the material, we make sure all of our products are held to the highest standards, and will perform the function they were intended for.
In order to create a custom product, you will need to be in the Dreamerator section of the website. Once inside the Dreamerator, you will need to select a product to begin the customization process.
To order a product you will need to either:
i. Design a custom product using the DreameratorTo upload a photo to the Dreamerator, you must be in the Dreamerator area of Ghost Nest, and you must have selected a product that you want to customize. Once in the Dreamerator, you must click on the button entitled, “image.” A pop-up will then appear on the screen prompting you to select how you would like to upload an image to the Dreamerator. You have the option to upload a photo directly from your computer, from Facebook (via Facebook Connect), or through selecting photos from a Google or Flickr search.
A user can upload a jpeg, png, or bmp up to 10mb in size. Please don’t upload an executable file or script.
In order to submit a design to the Gallery Space you must first create a product in the Dreamerator, which you can then submit to the Gallery Space. A button is located in the Dreamerator, which will guide you through the submission process. You must have an account with Ghost Nest in order to submit a product. Also, all designs are reviewed before being published in the Gallery Space.
Gift certificates and discounts are awarded to users directly from Ghost Nest. An email will be sent to the user with a description of the gift certificate or discount’s value, as well as a special code. In order to redeem that gift certificate or discount, a user will need to enter the special code during the checkout process.
When a user places orders or accesses account information, Ghost Nest uses commercially reasonable and generally-accepted technological safeguards to secure any information Ghost Nest collect about users. The secure server software (SSL) Ghost Nest uses encrypts all information a user inputs before it is sent to Ghost Nest. In addition, a user’s Ghost Nest account information is password-protected for users’ privacy and security. A user should always take steps to protect the confidentiality of the password he or she selects.
American Express, Visa, Mastercard, and Discover.
Yes we accept international orders, however, orders will take longer to deliver than orders sent domestically. Additionally, increased shipping rates apply to international orders.
A user’s order was probably declined because a valid credit card number was not supplied. If the user believes this not to be the case, please contact Ghost Nest’s help center.
In order to check your order’s status, you will need to login to Ghost Nest and go to your “Account Settings.” From there, click on the tab “My Orders,” where you can see the status of your orders. Additionally, if your order has shipped, you will get a notification via email.
We use USPS
Currently, Ghost Nest attempts to process orders once each week. Although there may be circumstances when it will take longer to deliver a user’s order, particularly for orders outside the continental United States, a user should normally allow for at least 10 business days from when a user places an order until when Ghost Nest expects it to arrive for a user’s enjoyment. However, Ghost Nest does not guarantee delivery dates and there may be times when orders arrive later than anticipated.
Because your order is truly a customized item made to your design, Ghost Nest does not accept returns and does not offer refunds. However, if the product you order is broken, flawed, defective, or doesn’t contain the artwork you requested, at Ghost Nest’s option, your order will either be replaced or a refund will be made.
To create an account, you will need to click on the “Create Account” button in the top right hand corner of the screen. Follow the directions, and you will be on your way to creating cool stuff with Ghost Nest.
A verification email was sent to the email address that you provided when you set up your account. Please visit the email account that you provided, and look for an email from Ghost Nest. Then, click on the verification link. If you can’t find the email from Ghost Nest, please check your spam folder.
To edit your account information, log into Ghost Nest by clicking the “Login” button in the top right hand corner of the screen. Once logged in, you will be taken to your Account Settings, where you will be able to adjust everything related to your account.
To recover your password, click on the “Login” button in the top right hand corner of the screen. Then, click on the “forgot password” text. From there, you will be asked to enter the email that you used to register your Ghost Nest account. Afterwards, check your email to find the new password that was sent to you. Make sure you check the spam folder if you haven’t received an email from Ghost Nest. If you’d like to change the new password that was given to you, go to your “Account Settings” and click on the “Account Information” tab.
Please login to Ghost Nest and go to your “Account Settings.” Within your account settings, click on the tab “Newsletter Subscriptions,” and adjust your preferences as desired.
To choose whether your username or your real name is displayed in your Artist Profile, please log into Ghost Nest and go to your “Account Settings.” Within your account settings, click on the tab “Profile Settings,” and adjust your preferences as desired. Be sure to click on the button “Save All Changes” to save your preferences.
Ghost Nest is a web-based company, with headquarters in San Francisco. The best way to reach us is via email and by calling. Unless it’s a truly urgent issue, most people send us emails.
Email: help@ghostnest.com
Phone: (440) 544-6784
Snail Mail:
Ghost Nest
P.O. Box 330134
San Francisco, CA 94133-0134
